Privacy Policy

Personal data & privacy

This website will not record any personal data about you except your IP address. Your IP address is the individual identification number that is assigned to your computer when it is connected to the Internet. It is required to be used by the EU-based servers this website is hosted on to enable you to browse the website. It is also stored for up to a month in logs to investigate errors.

This website uses Google Analytics cookies to track how the website is used, but personal data is not recorded and your internet (IP) address is anonymised.

When you enter your personal details ordering any products from the website shop, we will only use these details to fulfil the order – your postal address to send the package, and your email address to communicate confirmation of the order. Your personal details will not be sold to any other organisation. Your personal details will not be shared with any other organisation other than when ordering prints and your postal address is provided to the printing company to enable them to fulfil your order.

Your rights over your information

By law, you can ask what information is held about you, and you can ask to correct it if it is inaccurate.

You can also ask for a copy of the information and to stop using your information.

To submit a request for your data, please get in contact by email, post or telephone.

Website terms & conditions

Note: The brightness of the images of the paintings and prints shown on this website may not be exactly the same as the actual paintings due to technical constraints.

Copyright statement

The images and photographs on this website are copyright and may not be reproduced by any means, without the express permission of the artist. The artist also retains the copyright of any prints or originals.

Shipping

Postage and packaging costs are included as stated in the text.

All sizes are approximate only, and refer to the unframed, unmounted painting.

All paintings and prints are unframed, and unmounted and are despatched rolled in a tube, unless otherwise stated.

Ways to pay

By Credit/Debit card online through Google Checkout.

By Credit card over the phone, I accept the Following cards: Visa, Mastercard, Delta, Visa Electron, Maestro and Solo.

By cheque, made payable to “R. J. Rowell”

Duty

For customers outside the UK – the recipient is liable for any duty charges levied in their own country.

Despatch times

Usually within 7-10 working days. Limited edition prints have to be ordered, printed, sent to the artist for signature, and then despatched, so times may vary.

Original paintings will be quicker as they come directly from the artist.

Refund Policy

If you are not happy with your painting, please let me know, and return it within 14 days and I will refund the cost of the painting (but not postal charges). Please return the painting in good condition in the original packaging. If you would like another painting, please just reorder afresh from the website.